All about Returns

How do I return an item?

As all of our products are made to order, we only accept returns if they are faulty or damaged.

To return your product, please follow our returns procedure:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


How long do I have to make a return?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

For any faulty or damaged goods, please take photo evidence and email them to stating your order number. To complete your return, we require a receipt or proof of purchase. 

To be eligible for a return, your item must be faulty when you receive it. We don't accept returns on our products as they are made to order. Please follow our return procedure:

Please do not send your purchase back to the manufacturer.


Are there certain situations where only partial refunds are granted?

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.


When will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the price will automatically be applied to your credit card or original method of payment, within 10 working days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Can I exchange an item?

Sorry, we don't exchange items. If you would like to replace a faulty or damaged item, you will have to return it to us first and then create a new order.